FAQ

Frequently Asked Questions

Below you will find answers to some of the most common questions about shopping with Madni Kids Store. If you need any further help, our customer support team will be happy to assist you.

Orders

How do I place an order?

You can place an order directly through our website by choosing the products you want, adding them to your cart, and completing the secure checkout process.

Can I change or cancel my order?

If your order has not yet been processed or dispatched, please contact us as soon as possible.

Once an order has been packed, processed, or dispatched, we may not be able to change or cancel it.

Will I receive an order confirmation?

Yes. After placing your order successfully, you may receive an order confirmation by email with your order details.

Please check the information carefully and contact us promptly if you notice any errors.

Shipping & Delivery

Where do you ship from?

Orders are processed and dispatched from within the United Kingdom.

Where do you deliver?

We currently deliver within the United Kingdom unless another delivery option is clearly stated on our website or at checkout.

How long does delivery take?

Delivery times depend on the shipping option selected at checkout.

Economy Shipping: 5 to 8 business days — Free
Standard Shipping: 3 to 4 business days — £15 GBP

Delivery estimates begin from the date your order is dispatched, not from the date the order is placed.

Are delivery times guaranteed?

Delivery times are estimates only and cannot be guaranteed.

Delays may occur due to courier issues, public holidays, weather conditions, busy shopping periods, incorrect address details, or other circumstances outside our control.

Will I receive tracking information?

Where tracking is available, you may receive tracking details once your order has been dispatched.

Please allow some time for the tracking information to update after the parcel has been collected or scanned by the courier.

Returns & Refunds

What is your return policy?

You may request a return within 30 days from the date of delivery.

To be eligible for a return, the item must be unused, unworn, in its original condition, and returned with its original packaging where possible.

How do I request a return?

To request a return, please contact us with:

  • Your order number

  • The item you would like to return

  • The reason for the return

  • Photos, if the item is faulty, damaged, or incorrect

Once your request has been reviewed and approved, we will provide return instructions.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is faulty, incorrect, damaged, or not as described.

We recommend using a tracked shipping service when returning items.

When will I receive my refund?

Refunds are processed after the returned item has been received and inspected.

If your refund is approved, it will be issued to your original payment method. The time it takes to appear in your account may vary depending on your bank or payment provider.

Payments & Billing

What payment methods do you accept?

We accept secure payment methods available at checkout, which may include:

  • American Express

  • Apple Pay

  • Diners Club

  • Discover

  • Google Pay

  • Maestro

  • Mastercard

  • Shop Pay

  • UnionPay

  • Visa

Available payment options may vary depending on your device, location, browser, or payment provider.

What currency do you use?

All prices on our website are displayed in GBP (£) unless stated otherwise.

Is my payment information secure?

Yes. Payments are processed securely through trusted third-party payment providers.

Madni Kids Store does not directly store, process, or have access to your full payment card details.

Products

Are product images accurate?

We aim to display product images, descriptions, colours, and details as accurately as possible.

However, colours, packaging, and appearance may vary slightly depending on your screen settings, device, lighting, or product updates.

Are all products available?

Product availability may change at any time.

If an item becomes unavailable after you place an order, we will contact you where necessary and provide a suitable solution, such as a refund or alternative option where available.

Are your products suitable for children?

Madni Kids Store offers products intended for children and families. Please review each product description carefully before purchasing, including any age guidance, size information, safety details, or usage instructions where applicable.

Account & Support

Do I need an account to place an order?

No. You may be able to complete checkout as a guest.

Creating an account, where available, may help you manage your details and review your order history more easily.

How can I contact customer support?

For questions about orders, shipping, returns, refunds, payments, or products, please contact us:

Madni Kids Store
260 Bowling Old Ln
Bradford BD5 7BB
United Kingdom

Phone: +44 29 6864 2953
Email: contact@MadniKids.com
Website: MadniKids.com

Opening Hours: Monday - Sunday, 06:00 AM - 11:00 PM