Shipping policy
At Madni Kids Store, we aim to make our shipping process clear, reliable, and straightforward. This Shipping & Delivery Policy explains how we process orders, estimated delivery times, shipping options, and what to do if there is an issue with your delivery.
Shipping Location
All orders are processed and dispatched from within the United Kingdom.
We currently deliver orders within the United Kingdom unless a different delivery option is clearly stated on our website.
Order Processing and Handling Time
Orders are usually processed within 1 to 3 business days after payment has been successfully confirmed.
Business days are Monday to Friday, excluding UK public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Order processing may include payment verification, order review, packing, and preparing the parcel for dispatch.
Delivery Options
We may offer the following delivery options at checkout:
Economy Shipping
Estimated delivery time: 5 to 8 business days
Cost: Free
Standard Shipping
Estimated delivery time: 3 to 4 business days
Cost: £15 GBP
Delivery options, prices, and estimated timeframes may be shown at checkout and may vary depending on the order or delivery address.
Delivery Timeframes
Delivery estimates begin from the date your order is dispatched, not from the date the order is placed.
Please note that delivery times are estimates only. While we do our best to dispatch and deliver orders within the stated timeframes, exact delivery dates cannot be guaranteed.
Delays may occur due to courier issues, weather conditions, public holidays, busy sales periods, incorrect address details, or other circumstances outside our control.
Shipping Confirmation and Tracking
Once your order has been dispatched, you may receive a shipping confirmation by email.
Where tracking is available, the tracking details will be provided by the courier or included in your dispatch confirmation.
Please allow time for tracking information to update after your parcel has been collected or scanned by the courier.
Incorrect or Incomplete Address Details
Customers are responsible for providing accurate and complete delivery information at checkout.
Please check your shipping address carefully before completing your order. If an order is delayed, returned, or lost because incorrect or incomplete address details were provided, Madni Kids Store may not be able to offer a refund or replacement.
If you notice an error in your delivery address after placing an order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee that changes can be made once the order has been processed or dispatched.
Delivery Issues
If your order has not arrived within the estimated delivery timeframe, appears to be delayed, or arrives damaged, incomplete, or incorrect, please contact us as soon as possible.
To help us review the issue quickly, please include your order number and any relevant details or photos where applicable.
Lost or Delayed Shipments
If a parcel is significantly delayed or believed to be lost, we may contact the courier to investigate the issue.
Resolution times may vary depending on the courier’s investigation process. Where appropriate, we will work with you to find a suitable solution in line with our store policies and applicable consumer rights.
Public Holidays and Busy Periods
During public holidays, seasonal promotions, sales events, or busy delivery periods, order processing and delivery may take longer than usual.
We recommend placing orders early during peak periods to allow enough time for delivery.
Changes to This Policy
Madni Kids Store may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Contact Information
For questions about shipping, delivery, or tracking, please contact us:
Madni Kids Store
260 Bowling Old Ln
Bradford BD5 7BB
United Kingdom
Phone: +44 29 6864 2953
Email: contact@MadniKids.com
Website: MadniKids.com
Opening Hours: Monday - Sunday, 06:00 AM - 11:00 PM