Refund policy

At Madni Kids Store, we want every customer to feel confident and satisfied when shopping with us. This Returns & Refund Policy explains how return requests, exchanges, and refunds are handled for purchases made from our store or website.

Returns

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition

  • Be returned with the original packaging where possible

  • Include all original tags, parts, accessories, manuals, or inserts

  • Be suitable for resale

Items that are returned damaged, used, incomplete, or in an unsellable condition may not qualify for a refund.

Non-Returnable Items

Some products may not be eligible for return, including:

  • Items marked as final sale or clearance

  • Gift cards

  • Personalised or custom-made products

  • Items that have been used, washed, worn, or damaged after delivery

  • Hygiene-sensitive items where the seal or packaging has been opened, where applicable

If you are unsure whether your item can be returned, please contact us before sending it back.

How to Request a Return

To request a return, please contact us and provide the following details:

  • Your order number

  • The item you would like to return

  • The reason for the return

  • Photos of the item, if it is damaged, faulty, or incorrect

You can contact us using the details below:

Email: contact@MadniKids.com
Phone: +44 29 6864 2953

Once your return request has been reviewed and approved, we will provide instructions on how and where to send the item.

Return Shipping

Customers are responsible for return shipping costs unless the item received is faulty, incorrect, damaged, or not as described.

We recommend using a tracked delivery service when returning items. Madni Kids Store is not responsible for returned parcels that are lost, delayed, or damaged during transit.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible after delivery.

We may ask you to provide photos or other details so we can review the issue. Where appropriate, we will arrange a replacement, exchange, or refund.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

  • The refund will be issued to your original payment method

  • Refund processing times may vary depending on your bank or payment provider

  • Shipping fees may not be refundable unless the return is due to our error or a faulty item

Please allow several business days for the refunded amount to appear in your account after it has been processed.

Exchanges

If you would like to exchange an item, please contact us first so we can check availability.

Exchanges are subject to stock availability. If the replacement item is not available, we may offer a refund or another suitable solution.

Late or Missing Refunds

If your refund has been approved but you have not received it yet, please:

  • Check your bank account again

  • Contact your bank or payment provider, as processing times may vary

  • Contact us if the issue continues after allowing reasonable processing time

Your Statutory Rights

This policy does not affect your legal rights under applicable UK consumer protection laws.

Contact Information

For questions about returns, refunds, or exchanges, please contact us:

Madni Kids Store
260 Bowling Old Ln
Bradford BD5 7BB
United Kingdom

Phone: +44 29 6864 2953
Email: contact@MadniKids.com
Website: MadniKids.com

Opening Hours: Monday - Sunday, 06:00 AM - 11:00 PM